SMS Terms & Conditions

Program and operator

The messaging program is called Forte of San Diego Customer Alerts. It is operated by CALY, LLC, a California limited liability company doing business as Forte of San Diego, with its office at 9655 Granite Ridge Drive, Suite 200, San Diego, CA 92123, telephone (619) 542-0404.

By opting in to the program you agree to these SMS Terms & Conditions. If you do not agree, do not opt in. Declining has no effect on your ability to request a quote or receive cleaning services from us.

Message types

Subscribers who consent to service messages may receive appointment and service reminders, crew arrival windows, schedule changes, quote and proposal follow-ups, account and billing notifications, and replies from our customer support team.

Subscribers who separately consent to marketing may also receive promotional offers, seasonal service announcements and related commercial messages. These are two distinct consents and are recorded separately.

Sending number

All messages in this program are sent from SENDING_NUMBER_PLACEHOLDER. Replies to that number are received and handled by our customer support team during business hours, Monday to Friday, 9:00am–5:00pm Pacific.

Eligibility

You must be at least 18 years of age to join this program. You must be located in the United States, and messages are sent only to United States mobile numbers on participating carriers.

By opting in you represent that you are the account holder for the mobile number you provide, or that you have the account holder's express authority to enroll that number. Do not enroll a number that is not yours.

How to opt in

You can join the program by completing the sign-up form at grandeurmaintenancepro.com/home and checking the consent box for the message category you want. The form presents service consent and marketing consent as two separate checkboxes. Both are unchecked by default, and the form can be submitted with neither checked.

After you opt in, we send a single confirmation message to the number you provided, identifying the program and explaining how to get help and how to stop.

Consent is not a condition of purchase

Message frequency

Message frequency varies. The number of messages you receive depends on your account activity, the services you have scheduled and, if you consented to marketing, our promotional calendar. We do not commit to a fixed number of messages per month.

Message and data rates

Message and data rates may apply. Any charges are billed by and payable to your mobile carrier under your plan. We do not charge you for participating in this program. Contact your carrier for details of your messaging plan.

Getting help

Reply HELP to any message from us to receive program information and our contact details. You can also call (619) 542-0404 during business hours, or write to us at the address in § 15.

Cancelling messages

Reply STOP to any message to end the program. We also honor STOPALL, UNSUBSCRIBE, CANCEL, END and QUIT.

After you send an opt-out keyword you will receive one final message confirming that you have been unsubscribed. No further messages will be sent to that number unless you opt in again. Opt-out requests are processed immediately on receipt; if a message was already queued it may still arrive shortly afterwards.

If you consented to both service and marketing messages and want to stop only one category, call us and we will adjust your preferences without removing you from the other.

Reassigned and changed numbers

If you give up, change or transfer the mobile number enrolled in this program, you agree to notify us promptly by replying STOP or calling us before the number is reassigned. This prevents messages intended for you from reaching a subsequent holder of the number. We also screen against carrier reassignment data where available and remove numbers identified as reassigned.

Carriers and delivery

This program is available on major United States wireless carriers, including AT&T, Verizon Wireless, T-Mobile, UScellular, Boost Mobile, Cricket Wireless, Metro by T-Mobile and Google Fi, along with many smaller regional carriers and MVNOs. Carrier participation may change without notice.

Wireless carriers are not liable for delayed or undelivered messages. Delivery is subject to effective transmission by your carrier and to network conditions outside our control.

Your mobile information

Our full data practices are described in our Privacy Policy.

Limitation of liability

The messaging program is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, CALY, LLC d/b/a Forte of San Diego is not liable for indirect, incidental, special, consequential or punitive damages arising out of or relating to your participation in the program, including damages arising from delayed, misdirected or undelivered messages.

Contact us

CALY, LLC d/b/a Forte of San Diego
9655 Granite Ridge Drive, Suite 200
San Diego, CA 92123
Telephone: (619) 542-0404, Monday to Friday, 9:00am–5:00pm Pacific.

Governing law and venue

These SMS Terms & Conditions are governed by the laws of the State of California, without regard to its conflict of laws provisions. Any dispute arising out of or relating to the messaging program shall be brought exclusively in the state or federal courts located in San Diego County, California, and you consent to the personal jurisdiction of those courts.

Changes to these terms

We may revise these SMS Terms & Conditions from time to time. The current version is always posted on this page with its effective date. Material changes to the program will be reflected here before they take effect, and where required we will obtain fresh consent. Continuing to participate after the effective date of a revision means you accept the revised terms.